Contact us

Please let us know of any concerns or complaints you may have. At {name} we are committed to providing excellent customer service each time you contact us. To do that, we need to know where things need to improve, and we need you to help us.

  • For billing and transaction inquiries, please email our Accounts Department using the contact details that are listed on your invoice. We have dedicated teams serving various types of clients and by using the contacts on your invoice, you shall be reaching the correct team for you.
  • For complaints or disputes, please submit your complaint in writing within 10 working days of the event you are concerned about.
    • via email to
    • via letter to PO Box 123

    A formal written acknowledgment will be sent to you within 5 working days of receiving your complaint. You will be contacted for further details if needed.

  • For privacy concerns (relating to our collection or disclosure of your credit information), we do provide details on our Terms and Conditions page. Use our contact form to contact us regarding anything not covered on there to your satisfaction.